Frequently Asked Questions
Account Questions
How do I change my mobile number?
Click on Member Log In and enter your User Name (4 digits) and Password (6 digits). You will then be on “Your Home Page”. Click on “Your Details” on the left. You will then see your details and you can change the mobile number. Once you have changed them, click on “Submit” at the bottom of the page.
How do I change my email address?
Click on Member Log In and enter your User Name (4 digits) and Password (6 digits). You will then be on “Your Home Page”. Click on “Your Details” on the left. You will then see your details and you can change the email address. Once you have changed them, click on “Submit” at the bottom of the page.
Why is my account locked?
If there are two incorrect attempts to log in to an account it is automatically locked for obvious security reasons. It is a simple matter for us to unlock the account - see next question.
How do I unlock my account?
Send an email to help@highflyersracing.com and ask for your account to be unlocked.
How do I get a reminder of my Password?
Click on Member Log In. Enter Your User Name (4 digits) at the bottom of the Page there is a button - “Password Reminder” Click on this and an email will be sent to the email address on your account with your password.
How do I get a reminder of my User Name and Password?
Send an email to help@highflyersracing.com asking to be reminded of your User name and password. You must send this email from the email address we have on file or include your mobile number so we can be sure we are sending this to the right person.
Why have my Text invitations stopped being sent?
If you are on a free trial we will stop sending SMS invitations if you have not accepted for 2 days or used the days within 4 days from joining. Any free days are NOT lost and we will continue to send you invitations by email. You will receive an email advising you of this.
If you have paid days on your account, we will stop sending SMS invitations if you have not accepted for 8 days. You will receive an email advising you of this. You can turn on the facility of sending SMS invitations by logging in to your account and clicking on the button “Restart sending SMS Invitations”
I am going to be away and don’t want texts or emails for a while - what should I do?
You can contact us by email at help@highflyersracing.com giving us the date you are going and the date you are returning and we can make your account dormant during this period - avoids filling your inboxes with unwanted SMS messages and emails.
General Questions
I have days on my account but cannot see an “Accept” button.
We set a “Cut Off” time each day which is the time of the first race in which we have a selection. After this time it is not possible to accept today’s information or listen to the audio service. We do this as we do not want members accepting and getting information which is out of date.
What time is the betting information sent out?
The first horse racing tips betting information message is usually sent out between 08:30 and 10:00 but there can be exceptions where it will be later. If you are unsure about whether the bets are ready you can go to our website and if the yellow flashing box is not displayed on the right hand side of the page, you will know the bets are not yet ready.
What time is the late news sent out?
The late news can be sent out at any time during racing - and that includes evening racing. However, it is usually sent during the morning.
What does “Pay When You Win” mean?
If the betting information we have provided shows a profit on the day we will deduct a day from all those who have accepted that day. If the bets do not show a profit then no day is deducted. See “Betting” page for details about how we calculate whether the day is profitable.
How much do days cost?
Days cost £15.00 each if you buy between 1 and 4 at one time. However, if you buy 5 at a time the prices is £12.00 each, if you buy 10 at a time the price of each day is £10.00 and if you buy 25 at one time the price is £9.50 each
I want to buy days but cannot use the Internet - how?
You can call us during normal office hours and on Saturday mornings and we can buy days for you when you provide valid credit or debit card details. (See Contact Us page for details)
How does a subscription operate?
A subscription is different from the “Pay As You Win” system. With a subscription you receive the betting information automatically every day as soon as it is ready - no invitations are sent and no acceptances needed. The tips for horse racing subscription operates for a specific period and rates are shown at on the website - click on the link at the foot of the “How It Works” page.
How do I buy a subscription?
Click on the "Buy a Subscription" button on your home page after logging in to your account.
Do you operate a weekend subscription package?
We do not BUT the way that our “Pay As You Win” service operates is ideal for those who do not bet every day. Once you have days on your account we will send a daily invitation. However, if you ignore it, nothing will happen until the next day. When you receive the invitation at the weekend you can accept and get the tips just on those days you want them.
How do I listen to the Audio service?
The best way is to log in to our website with your user name and password and after you have accepted you will see a button “Click to Listen”. An audio file will then be downloaded to your computer and played automatically. This method of listening to the audio is free.
You can also call 0871 780 1111 and, when requested, input your 6 digit PIN (same as your password). Calls to this number are charged at 10p per minute and more from a mobile - check with your mobile operator.
Do you proof your betting information?
We do not proof to the Racing Post or similar as there is now no requirement so to do.
This concept of proofing originated from a period in the late 1980s and early 1990s when there were many Horse Race Tipping Services being provided on Premium Rate Telephone Numbers. As recordings were not kept (and they would not have been easy to manage anyway in those days), Tipsters could say what they liked about past results in their promotional activities as there was no verifiable record of what tips were given.
Proofing was introduced by the Premium Rate Telephone Service regulator ICSTIS (appointed by OfTel now PhonePay Plus and Oftel is now OfCom) to control this problem - our Jon Carter was personally involved in developing the code of practice whilst a Director of that Organisation. Some while ago this requirement was removed from the Code of Practice and is no longer applicable. It is worth noting that all our betting information is sent out in written form - as SMS messages and emails and we retain copies of all - so information is verifiable should the need arise.
Betting Questions
How we calculate whether the day is profitable?
With all betting advice we provide a staking plan in points between 1 and 10. We use the odds that were available one hour after sending the betting information out (first betting information and late news) OR the starting Price (SP), whichever is the higher, together with the staking plan. If the resultant calculation is positive then the day is profitable.
What does an ew (each way) bet mean?
An each way bet is actually two bets - a win bet and a place bet. If we give an ew bet of, say, 2 pts, this means 2 points to win and 2 points to place - a total of four points staked.
How do I know if the betting information is ready?
If you are a subscriber the betting information is sent to you automatically as soon as it is ready. If you have bought days then you will receive an invitation by SMS (and email if you have ticked the box requesting emails on your details page). If you want to check whether the bets are ready, go to the website and on the home page you will see a yellow flashing box on the right side saying bets are ready, if this box is not showing the bets have not been sent out.
What Type of bets do you advise?
We recommend bets as follows:
1. Win Bet.
2. Each Way Bet. An Each way bet is two bets , one to win and one to place.
3. Straight Forecast. A Straight Forecast is one bet with Horse A to beat Horse B in first and second place.
4. Reverse Forecast. A reverse Forecast is two bets: Horse A to beat Horse B in first and second places and Horse B to beat Horse A in first and second places.
5. Doubles.
6. Trebles.
How much should I bet per point?
The amount you bet is entirely up to you and you should never bet more than you can afford to lose. We would suggest that you have as a betting bank 200 points available to you.
Should I vary my Stakes?
We do not recommend that you vary the amount you bet per point.
How many bets are there each day?
The number of bets per day will vary. On very rare occasions there are no bets and on some days there may be 5 or 6. The overall average number of bets since we started is just under 3 a day.
Should I bet on all selections?
The answer is YES! Bear in mind that we are focussed on making a profit each day and that takes into account all of the selections for that day and the staking plans.
How do I get best value with my bets?
There are three important things to consider which will help you to get the best value possible from the Highflyers Information when placing bets:
1. Try and get on as early as possible after the betting information is sent out (this is one reason we use the immediacy of text messaging).
2. Use www.oddschecker.com to find the best odds available.
3. Have accounts with as many bookmakers as possible and, also where possible, use those who offer a "Best Price Guarantee" so that, should the price drift and the SP is higher than the price taken earlier, you will benefit from the best odds.
We fully appreciate that personal circumstances may make following the above difficult, but doing these three things can make all the difference between winning and losing!
